The life cycle services support the operational activities of the customers and are adapted to their needs flexibly
Bittium launches a comprehensive portfolio of life cycle services to maximize the operational life and performance of tactical communications solutions and to enable local servicing and repair capabilities for the customers in the defense sector. The services are offered for all life cycle stages of the products and systems to support their deployment, use, and eventually transition into a new generation of solutions.
Core of the life cycle services is a comprehensive entity of support and maintenance services that entails technical support by Bittium and local partners as well as maintenance of both hardware and software over their entire life cycle. Bittium’s products and systems for tactical communications are designed for extremely demanding use over decades, requiring active management of hardware component life cycles. In systems based on software-defined radio technology, also software maintenance and updates play a particularly significant role. The support and maintenance services entity covers software maintenance and updates and ensuring software compatibility with other elements of the system as well as third-party elements integrated with the system.
In addition to the support and maintenance services, Bittium provides several additional services such as training and on-site support according to customer needs. Especially in military crises, customers have a need for localized servicing and repair measures. Bittium enables it by offering different levels of services that can be trained and transferred as part of the customer’s organization. The localized servicing and repair capabilities empower customer sovereignty and maximize operational availability, reducing dependence on Bittium’s support.
“We have formed our life cycle services as a comprehensive entity that meet the requirements of our customers and support their operational activities flexibly. Due to the shift in the state of the world, the need for localized services has grown, and it is important to consider when offering the services. The implementation of life cycle services as complete solutions also helps our customers budget annual expenses and ensure service availability,” said Tommi Kangas, Senior Vice President of Bittium’s Defense & Security business segment.
Life cycle services are an important part of the overall offering of Bittium’s Defense & Security business segment. By developing the offering of life cycle services, Bittium responds to growing customer needs, which also supports Bittium’s growth objectives.
